FAQ – Products, Shipping and Return Policy

FAQ/Questions

Products:

All of the products produced by Quaternity Holistics LLC are handcrafted with care, using wild-crafted or cultivated organic herbs.

About Quaternity Holistics tinctures

Individual herbs are macerated in a specific alcohol percentage (ABV) that extracts the desired herbal properties, then the resulting tinctures are blended together with molasses.  I prefer using molasses as the taste is less cloying than glycerine (often used in tinctures to make a better tasting blend.)

I wild-craft as many herbs as possible, and macerate them fresh. Dried herbs are macerated for at least two months before straining and blending with the other tinctures.

Tinctures can be diluted in water or juice for easier ingestion.

About Quaternity Holistics salves

Salve blends have different combinations of oils, vitamin E and beeswax to protect, soothe and nourish skin.  The herbs in the salves are infused fresh or dried, or heat-infused using an Ayurvedic method which employs the use of water, herb and oil. The methods are unique to each herb; this ensures that the desired herbal properties are most effectively extracted.  Herbs with volatile oils (such as clove or thyme) are infused dried and not heated to preserve the volatile oils, whereas roots (such as coptis or burdock) are extracted with the Ayurvedic method.

Shopping:

You may search for items using the search toolbar (on the homepage, or within the Products page)

You do not have to create an account in order to checkout, you may create one if you would like to save your information for your return visit and purchases.

You will receive a confirmation email when your item is ready for shipping.

What happens if an item is out of stock?

If an item is out of stock, you can ask to be notified when it is back in stock.  If I do not plan on having that particular item back in stock in a reasonable period of time (+/- 4 weeks), I will let you know.  This is because certain herbs are not available year-round, and it may take time to source the herb needed, if it is available at all out-of-season.  An item may also be out of stock because it is in production.  I will do my best to keep the products pages updated with this sort of information.

If you have any problems, or questions, please contact Pamela.

Shipping Policy

Items are shipped within 5 business days, if you need your item by a particular date please make a notation in the order notes section during checkout so it can be moved up the list.

You may cancel your order within 24 hours, and be refunded the full amount (100%.)

Once the item has been shipped, you are responsible for shipping the item(s) back to Quaternity Holistics LLC at your own cost, and returned items will be subject to a restocking fee.

Items are shipped via USPS or FedEx, unless otherwise requested by you and take anywhere from 1-7 days to arrive at your door.  Flat-rate shipping costs are $5.00

If an item arrives damaged, Quaternity Holistics LLC will exchange the item at no cost to you.  If the damaged item is not returned, you will be charged for that item.

Return Policy

Items are returnable within 30 days from the date of purchase, they must be unopened (ie safety seal or tape intact), you are responsible for shipping the item(s) back to Quaternity Holistics LLC.  Please include the following in your package: unopened items you are returning in the original packaging, and the original (or adequate) packing material to ensure the item’s safe arrival.  Returned items are subject to a 10% restocking fee.

If the refund is due to damage or loss of the package, both the cost of the product and the shipping will be refunded, in full.

Refunds on returned items are processed within 2 business days after receipt of returned goods.

Custom products are non-refundable.

 

Your satisfaction is Quaternity Holistics LLC’s goal, please contact me (Pamela) with questions, comments, or concerns.

Thank you for your support and patronage!